EH Smith

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Returns Information

The following information only refers to the return of products ordered from the EH Smith website whether delivered or via the 'reserve and collect' feature.

Cancellations

As a valued customer, you are entitled to cancel any online order at any time, up to 7 working days after the delivery date.

Notice of any cancellation request must be made by email to weborders@ehsmith.co.uk quoting your name and order reference number.

Should you exercise your right to cancellation, EH Smith will refund the full price paid excluding delivery charges. Items should be unused and in resalable condition.

Whilst in you possession, all goods should be kept in reasonable condition until they are returned to EH Smith. Carriage to return the item(s) shall be paid by you.

On occasion, we may alternatively agree to collect product for return. In these cases, all transportation cost incurred by EH smith will be paid by you.

EH Smith reserves the right to inspect any returned product prior to a refund.

Order cancellations made by or on behalf of a business will be subject to our terms and conditions.

Faulty products

In the unlikely event that a delivered product is faulty, EH Smith will happily exchange the product or provide you with a full refund. Notification of faulty and sub-standard items must be made within 30 days of the product being delivered.

EH Smith reserves the right to inspect any returned product prior to a refund or product exchange.

Please send all reports of faulty products to:

weborders@ehsmith.co.uk

Enclosing your:

Name

Order reference number

Details of the fault(s)

An EH Smith representative will contact you to discuss the return of the faulty item(s).

All faulty products are to be returned to EH Smith within 30 days of the refund or exchange request being accepted.

Products no longer required

Customers who wish to return products more than 7 working days after delivery are advised to contact EH Smith on weborders@ehsmith.co.uk quoting your order reference number.

After 7 working days, EH Smith are not obliged to accept any cancellation request or offer any refund outside what is outlined above for faulty products.

Any acceptance of return after 7 days is offered at our discretion and on a case by case basis.

Refunds

Refunds will only be made to the billing account used to purchase the product.

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